2400 Nueces Mail Service

Paper mail can be picked up in the mail room located on the first floor off of the lobby. Packages can be picked up at the 2400 Nueces Mail Center located in the main lobby

Student Name
2400 Nueces St.
Apartment #
Austin, TX 78705

Please direct your general postal inquiries to the Northcross Station at 7700 Northcross Dr Austin, TX  78757.  They can be reached at (512) 454-3859.

No, you and your apartment/roommate(s) will share a mailbox which corresponds to your apartment number. Your room key will open your mail box. For this reason you and your apartment/roommate(s) should discuss how you plan to handle each other's mail, especially whether or not you are comfortable with your apartment/roommate removing your mail from your mailbox.

Put in a maintenance request form for a lock/key change, even if your key is still opening your room.

Amazon @ UTexas offers our campus community a secure and convenient location to pick up and return Amazon orders. Additionally, Amazon Student and Prime members receive free one-day shipping on orders placed by 10 p.m. Campus pick-up location: Gregory Gym, 2.110. For additional information, please visit Amazon.

The mail can arrive anytime between the hours of 7 a.m. and 9 p.m. Some days the mail will be delayed due to route changes, postal staffing changes, weather conditions around the country or holidays. We can never guarantee that the mail will arrive on a specific day/time.

Please return mail to the 2400 Nueces front desk or package pick-up center that is not addressed to either you or your apartment/roommate(s).

Staff will do all they can to determine to whom the delivered package or mail belongs, but if the name on the package or envelope is significantly different than your name the staff will be unable to determine the recipient of the mail or package and it may be returned to sender. It is important that all your mail and packages have your official name on record listed in order to eliminate confusion. Mail with no name in the address will be automatically returned to sender. Please talk to staff at the front desk if you have questions about this.

Bring something to show proof of the new name you are using to the front desk or package pick-up center so the staff can update your mailbox. Be sure to update any permanent name changes with the Housing Office and Office of the Registrar.

Contact the Complex Coordinator responsible for 2400 Nueces. If you believe a theft has occurred, please call UTPD at (512) 471-4441.

Newly incoming mail will be forwarded to you for one month after you have moved out if you update your address. To ensure that you receive all your mail, make sure to update your mailing address with your billing companies, subscription services, friends, family, etc. After 30 days, all mail will be returned to sender.

When your package is logged at your mail center, you will receive an automatic email or text notification. We request that you wait at least three hours after receiving the email/text alert to ensure staff has had enough time to process your package before you pick it up.

You will need your UT ID card or EID and a government issued photo ID. You have to pick up your package in person. A friend or family member cannot retrieve your package for you, nor can the staff bring the package to your room. If there are additional circumstances requiring an accommodation, email our housing team.

2400 Nueces staff logs each package we receive electronically, and then notifies the resident that a package is ready to be picked up. This procedure takes time so it may mean that your package is currently being processed. Please check back later that day. If you still do not have a notification later in the day, ask the front desk staff about your package. Please bring all information about your package including the tracking number, date and time of delivery and the name of the person who signed for it so the staff can help you locate the package.

No. Our mail center cannot send out packages via the postal service, FedEx, UPS or other package delivery companies.

No. For safety reasons, we do NOT allow packages or letters to be dropped off at the mail center without going through an actual delivery service like the post office.

It is never safe to send cash through the mail, whether you are sending it to a house, apartment or residence hall. We recommend that your family and friends refrain from sending cash through the mail. Look into cashier's checks, money orders, reloadable debit cards or wire transfers as an alternative.