FAQ’s for students living in undergraduate on-campus housing
We appreciate your patience and understanding as the university navigates these challenging and unprecedented times caused by the spread of COVID-19 (coronavirus). This FAQ will help provide the information you need under these new circumstances and will be updated based on the university’s decision for fall plans.
- Why is there an outstanding balance in my housing account?
- If you had any outstanding bills, fees and other unpaid costs (such as installment charges) prior to your refund being issued and the credit was not enough to cover the remaining balance, you still have an outstanding balance due in May.
- How was the outstanding balance in my account calculated?
- Our normal spring installment due dates are Feb. 15, March 15 and April 15. We adjusted the due date of March and April installments to May to avoid students incurring late fees.
- The installments are due three times per semester, so students are not paying for their room and board on a monthly basis. There is not a direct correlation between installment due date and monthly rates.
- Any outstanding account balance was calculated on the installment rate prior to the March 21 contract cancellation date.
- Is there on-campus housing available over the summer?
- Because the university will host summer school classes online, we will not be offering housing this summer in our on-campus residence halls.
- Students who paid an application fee for summer school housing will receive a refund for any fees they were charged.
- However, 2400 Nueces apartments, owned by University Housing and Dining, is open and has apartments available through July 31, 2020. You can apply here for a short-term housing contract with the option to extend your contract to July 31, 2021. For more information, please contact us at firstname.lastname@example.org. You can review the rates for 2400 Nueces here.
- How was my refund calculated?
- University Housing and Dining issued refunds for all students by April 1. The credit posted to your account was issued for the balance you have in Dine-In-Dollars and a prorated amount for your housing and the unlimited dining meal plan.
- These amounts will be applied to any outstanding bills, fees and other unpaid costs (such as installment charges) currently on your student account.
- The refund was not impacted by move-out date. All refunds were calculated based on the March 21 contract cancellation date.
- When will I be able to see my refund amount?
Refunds were sent to student accounts receivable the week of March 30 and can be viewed in Where’s My Check.
- Can I verify my Dine-In-Dollars balance prior to the refund?
Yes, if you process a transaction download here, the entry titled ‘Additions/Adjustments’ represents the balance of Dine-In Dollars that was refunded.
- What should I do about my Commuter Meal Plan?
- You will receive a refund for any unused funds as of March 21. Refunds will take up to 30 days from March 21 to complete.
- What are my dining options if I am on campus?
- Cypress Bend Cafe is offering curbside service Monday – Friday, 11 a.m. – 6 p.m. For more details, visit https://housing.utexas.edu/dining/curbside.
- How frequently are common rooms cleaned?
- Our facilities staff are cleaning and disinfecting daily. All high touch areas, such as door handles, faucet handles, flush handles, elevator buttons and drinking fountains are disinfected a minimum of two times daily. We rotate disinfectants to increase effectiveness of eliminating germs.
- How do I get my mail?
- To ensure you receive any newly incoming mail, please update your permanent mailing address on UT Direct and be sure to notify entities that send you personal bills, subscriptions, etc. Once your address is updated, any new mail will be forwarded for one month after you have moved out.
- After May 20, we will be returning unclaimed mail and packages to sender.